Shipping & Delivery Policy 

General:

• Each vendor charges shipping independently due to varying locations.
• Meet Ups/Collection are not managed by Mahaki Mahalo.
• Delivery must be paid for unless waived for specific reasons.
• Stock discrepancies may occur occasionally.

Delivery Costs:

• Calculated at checkout and paid directly to couriers.
• "Free Shipping / Delivery" promotions subject to change without notice.
• Different delivery options based on vendor and customer locations.

Returns Policy:

• Refer to individual vendor policies.

Delivery Terms:

• Transit times vary for Trinidad and Tobago.
• Dispatch times typically within 2 business days.
• Change of delivery address possible before dispatch, via email only.
• Out of stock items dispatched separately once restocked.
• Additional delays may occur for pre-order items.

Tracking Notifications:

• Tracking links provided upon dispatch for customers to follow delivery progress.

Parcels Damaged In Transit:

• If possible, reject damaged parcels and contact customer service.
• Refunds or replacements processed after courier investigation.

Cancellations:

• Acceptable before dispatch; refer to refund policy if already dispatched.

Insurance:

• Parcels insured for loss and damage as determined by courier.

Customer Service:

• For enquiries, contact via email.

Terms to Remember:

• Definitions of key terms provided for clarity.

Payment Policy

Accepted Methods:

• Credit Card
• Visa Debit Card
• Cash / Card on Delivery
• Bank Transfer / Deposits (for Vendors)
• Endcash (for vendors)
• Cash / Payment by Collection (for vendors)

Currency: Trinidad and Tobago Dollars (TTD)

Credit Card Payment:

• Governed by fees and functionalities of financial institutions.

Visa Debit Card Payments:

• Subject to rules governing Visa debit cards by financial institutions.
• No additional fees for processing unless specified.

Bank Deposits/Transfers - Vendors:

• Facilitated through financial institutions using vendor's banking details.
• Ensure order number is included in the reference field.
• Evidence of payment (e.g., bank deposit receipt or payment screenshot) must be emailed in reply to the Order Confirmation email.

Cash / Card on Delivery:

• Payment upon item delivery.
• Exact cash required for cash on delivery; card payments available.
• Additional fees may apply, and not covered by vendor or Mahaki Mahalo.

Courier Details:

• Direct all queries to vendors; couriers are independent entities.
• Payment to couriers should be made as agreed.

Timeframe for Payment:

• Bank deposits/transfers must be received within three (3) business days.
• Evidence of payments required via email.

Note: Any fees from banking or card transactions are independent of Mahaki Mahalo.

Privacy Policy

1. Confidentiality Commitment: At Mahaki Mahalo, we are committed to safeguarding the privacy and confidentiality of both our clients and vendors. We ensure that any personal information collected is securely stored and used only for the purposes outlined in this Privacy Policy. We employ strict security measures to prevent unauthorized access, disclosure, alteration, or destruction of personal information.

2. Vendor Compliance: We expect our vendors to adhere to the same level of respect and confidentiality regarding any personal information they may receive during transactions or interactions with clients. Vendors are required to handle all personal information in accordance with applicable privacy laws and regulations, and to implement appropriate security measures to protect this information from unauthorized access or disclosure.

3. Use of Personal Details: Personal information collected from clients and vendors will be used solely for the purpose of completing transactions, such as facilitating delivery, processing payments, and providing necessary communications related to orders. This includes sharing relevant details with third-party delivery partners and financial institutions in accordance with our Payments and Shipping Policies. We do not sell or rent personal information to third parties for marketing purposes.
   
   
4. Log Files: We use standard log files to collect information such as IP addresses, browser type, and timestamps for analyzing trends and administering the site. This data is not linked to personally identifiable information.

5. Cookies and Web Beacons: Mahaki Mahalo utilizes cookies to store visitor preferences and optimize their browsing experience. These cookies may collect information about browser type and visited pages.

6. Third-Party Privacy Policies: Our Privacy Policy does not apply to third-party advertisers or websites. Visitors should consult the respective Privacy Policies of these entities for detailed information.

7. Children’s Information: We do not knowingly collect personal information from children under 13. Parents or guardians concerned about their child's information should contact us.

8. Consent: By using our website, visitors consent to our Privacy Policy and agree to its terms and conditions.

Refund Policy

To request a refund for an item you have not yet received:

• Access your Mahaki Mahalo account to attempt cancellation on the order.
• Alternatively, retrieve your order confirmation email and request a refund by emailing us. You may be required to provide your banking information.

To be eligible for a refund for an item you have already received:

• Ensure the item is unused, in excellent condition, and in its original, unopened packaging.
• The item must be ready for collection by our couriers.
• Certain items are exempt from return, including perishable goods, intimate or sanitary products, and discounted or on-sale items.
• Purchases finalized outside of Mahaki Mahalo will not be addressed.

Additional non-refundable items include gift cards, some health and personal care items, and delivery and collection fees.

If you are returning a product, you are responsible for shipping costs and ensuring the product arrives undamaged.

Refunds will be processed within 5-7 days of returning the products or informing us of your cancellation decision.

• Refunds are processed bi-weekly and vary between Vendors.

We reserve the right to withdraw any free or discounted offers you would have enjoyed at the time of purchase at our discretion.

If you are dissatisfied with any product received, please contact our customer services team hello@mahakimahalo.com to alert us of the occurrence. As well you can leave a review.

Return Policy

When returning products for any reason, you are responsible for shipping costs and ensuring the products are:

• Undamaged
• Unused
• Unopened
• Unsealed

Important Notes:

• Tampered packages cannot be returned.
• All return requests undergo review with the vendor.
• Returns resulting from unsettled disputes (for purchases not finalized on Mahaki Mahalo) will not be accepted.

Recommendation: We advise reviewing available information on our website or contacting us for clarification before purchase.

Contact Information: For product information or assistance, contact our customer services team at hello@mahakimahalo.com.